· 300 boutiques. One lovely place · · 300 boutiques. One lovely place · HOW CAN I BUY PRODUCTS ON Marketplace?
Found something special you want to buy? It'll be yours in just a few steps!
Simply click on "Add to Cart". If you're already registered with Marketplace, all you have to do is enter your email address and choose how to pay. Otherwise you'll have to register before paying.
HOW CAN I PAY?
Marketplace accepts PayPal and credit cards. Marketplace has chosen PayPal, the world leader in online payments. Thanks to PayPal, you don't have to give the seller your bank details and you can buy things in total safety.
WHAT HAPPENS AFTER THE PURCHASE?
Once the payment has been made, we will immediately send you an email confirming the details of your order (the total amount including shipping costs, and details of the chosen payment method).
Once the seller has received payment, they will send your precious package. This will happen immediately if the article is ready, otherwise it will be sent when it's been made.
You can track the progress of your order on your personal page, on https://www.marketplace.org/en/purchases
HOW CAN I RATE A SELLER?
Please remember to always leave feedback for a seller, as soon as you have received the item. This will help the other buyers and the Marketplace team to rate the best sellers, and to continually improve our service. We'd be grateful if you can take a few minutes to do this! If something didn't go well, or you didn't like something about the seller's service, we would ask you to try and resolve the problem with the seller directly, before posting negative feedback. Customer satisfaction is the primary objective of all our sellers!
Marketplace may delete feedback if it contains offensive or insulting remarks, if the sole purpose is to harm another member of the site, or if it contains private information or publicity material.
Marketplace allows its sellers to put their mistakes right. After posting negative feedback, you may receive a message from the seller, in order to attempt to find a solution. If you do reach a solution, you can then change your feedback if you like.
WHAT ARE THE SHIPPING COSTS?
You'll find details of the shipping costs on the page of the item you want to buy. Shipping costs may vary depending on the item you want to buy, and on your nationality or that of the vendor. For Combined Shipping of several items by the same seller, there may be cheaper rates and reductions, which you'll find on the product page.
CAN I CANCEL MY ORDER?
If you haven't yet paid, you can cancel the order without any problem. If you have already paid, you can contact the seller and reach an agreement. If you can't reach a solution, we are here to help! Contact us at customercare@marketplace.org
CAN I EXERCISE MY RIGHT OF CANCELLATION?
Yes, you have 14 days within which to cancel the order, by sending an express request to the seller. This will only apply if the product is intact and has not been used.
You must send the item to the seller at your own expense, and make sure that it's wrapped and packaged so that it does not suffer any damage during transport. If the item is damaged during transport, the damage will be at your expense. As soon as the seller receives the item and has checked it, they will have 14 days within which to reimburse the customer.
The right of cancellation excludes:
-creations that were made to measure, or customised especially for you
-damaged or used products
CAN I CONTACT THE SELLER?
Yes! You can contact the seller at any time, using our internal messaging system. For security reasons, private details (email and telephone numbers) cannot be exchanged on this system
You'll find the "Contact Seller" button, which you need to click on to contact the seller of your product. If you want to buy a made-to-measure creation, click on the relevant button "Contact the boutique owner"
WHAT DO I NEED TO DO IF I HAVEN'T RECEIVED MY ORDER?
If you don't receive the order by the agreed date, this is what you can do:
1) check that the payment was successful
2) if the payment was successful, contact the seller who can then give you detailed information about the shipping
3) if you can't find a solution, we'll be happy to help you resolve the problem. Contact us at customercare@marketplace.org
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