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Welcome
Welcome to Noton by Raquel for Kids!
I'm very glad you stopped by to see these unique handmade items made with tenderness and care, just as your little ones deserve.
Please, read all my policies and if you have any question, contact me so we can resolve it.
Don't forget that I'm always adding new items!
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Payment
For your purchases I accept:
- PAYPAL (note that you don't need to have a PayPal account to pay with your Visa/MasterCard through PayPal. Click the payment button and it will give you the option to pay with credit card without signing up for a PayPal account)
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Shipping
READY TO SHIP items: these items are ready to dispatch in 1-3 working days after receipt of payment, but I will always confirm the dispatch.
MADE TO ORDER items: read the item's processing time informed in its listing.
I will send your items by national postal service (CTT, here in Portugal), by registered mail in hand, which means that the delivery will be made at the shipment address you provided me, and will be collected a signature of the person receiving your order.
Estimated dates of arrival to the destination countries:
Portugal: within 1 working days after shipment acceptance.
European Union: within 3 working days after shipment acceptance.
All other countries: within 5 business days after shipment acceptance.
During busy seasons, like holidays season, your orders may take a little longer to arrive, than the usual:
For European Union, it can take up to 4 weeks to arrive to the destination address.
For all other countries, it can take up to 6 weeks to arrive to the destination address.
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Refund and Exchange
Your item will be properly packed so it arrives safely. If, by any chance, you notice there's a problem, please contact me immediately so we can resolve it.
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Additional policies and FAQs
Please notice that I'm not responsible for any additional local taxes/fees in the destination countries.
For any questions or concerns, please contact me.