A is for Alice's shop policies

A is for Alice
  • Benvenuto

    Thank you for stopping by! I make superhero capes, costumes and accessories for little people, perfect for action, adventure and imaginative play - super stuff for super kids!
  • Payment

    You can pay via paypal or direct payment (credit/debit card). If you wish to cancel your order, please let me know as soon as possible - if your item is a ready made product and has not yet been shipped, I am always happy to cancel and refund should you change your mind. If you item has already been shipped, you are welcome to return it via a tracked method and I will refund you the item cost, although return shipping and the initial postage cost is non refundable, unless the item is faulty. If you item is a customised order, unless I have yet to start making it, unfortunately cancellation and refund will not be possible. I am always happy to work with you should you wish to change any elements so you are 100% happy with the final result!
  • Shipping

    All items are shipped via Royal Mail from the UK. Within the UK, items are sent 1st Class Signed For and should arrive within 3 days. All international orders are sent standard airmail and should take approx. 7 days to reach their destination. Please be aware you may be charged taxes/duties in your country and it is your responsibility to pay this - please check with your local post office as the charges are variable. I am always happy to discuss postage rates and timings - please send me a message. If you would like extra insurance or a different postage method, please do let me know. Please bear in mind I only post using a trackable method.
  • Refund and Exchange

    I want you to love your handmade item - please do contact me if you have any problems. If your item is damaged or lost in the post I will happily refund you. If your order is custom made and does not fit/is not as expected, please get in touch as I'm happy to alter as best I can. Please bear in mind custom items cannot be returned for a refund unless damaged or faulty. In any instance, please send me a message so I can help!
  • Additional policies and FAQs

    If you are looking for something specific, larger orders or just want to chat through an idea, please send me a message - I love custom orders!