Items are shipped once payment has cleared & been deposited. I ship by La Poste First Class or Priority Mail. ***Possible to send the shoes without Tracking Number, you can save 3$. But we are not responsable for the lost. Please contact us before you order if you want this option**** We usually ship the item within 1-3 days. And it will take 7 - 14 working days to arrive. Tracking number will be provided. We ship to worldwide through fast and reliable delivery partners. Insurance is optional & available upon request. OwO SHOES is not responsible loss/damage in mail delivery once order is shipped. That's why insurance is offered. • GIFT CARDS & WRAPPING • We are happy to do this and can include a free gift card. Every order, gift or not, is carefully wrapped with tissue paper and raffia. Please indicate in the "Message To Seller" option or convo us what you would like it to say to the lucky recipient.

For goods lost or damaged in transit, only insured items are covered.Shipping/handling costs are not insurable or refundable. Buyer files any claim for loss or damage with the carrier used. Be advised that most carriers take at least 30 days to investigate and settle any insurance claims. IN THE EVENT OF RETURN EXCEPTION: Buyer pays return shipping cost. Item must be returned in original, clean & unused condition & in original packaging.